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FAQ

DOWNLOADS FAQ

Q. HOW DO I PURCHASE A HIGH RES IMAGE DOWNLOAD
A. Simply find the image/s you want from a gallery or by searching and add to the cart, pay and download. There is no need to Register for an account but if you do register  you will find it easier to order in the future and you can opt to receive our newsletters.

Q. HOW DO I REGISTER?
A. Click on the ‘register’ link on the main page to fill in a simple form. The system is automatic and should only take a couple of minutes.

Q. WHAT IS A RIGHTS MANAGED IMAGE LICENCE?
A. The image can only be used once unless otherwise specified and in some circumstances we may require a declaration of intended use.

Q. HOW DO I PAY?
A. This website accepts credit and debit cards. Registered users can opt for a billing account. If you wish to pay by an alternative means eg PayPal or bank transfer please use the 'Contact Us' button or phone 01631 720434. 


Q. HOW DO I MODIFY/CANCEL MY ORDER AFTER I HAVE ARRIVED AT CHECKOUT?
A. Click on return to Basket then choose from the options to 'Continue Shopping' or change the quantity and click 'Save Changes' or click the 'X to remove an item from the basket.

Q. CAN I USE THE IMAGE LICENSE FOR MORE THAN PURPOSE?
A. No, you are purchasing this image for a one-time use as specified, you must therefore purchase a new license for another use. Please speak to us about our multi-image plans and discounts - phone 01631 720434.

Q. HOW DO I DOWNLOAD AN IMAGE ONCE PURCHASED?
A. A download link will appear. Click the link. If you don’t specify a destination folder the file will automatically download to the ‘Downloads’ folder on your computer.

Q. DO I NEED TO GIVE A PHOTO-CREDIT WHEN THE IMAGES IS USED?
A. Yes where possible we’d very much appreciate a photo-credit but it’s not mandatory. Please credit:"Scotphoto.com"

Q. WHAT IS A LIGHTBOX?
A. A lightbox is a useful way to compile images when searching through the categories, similar to putting the images to one-side in order to view at a later date.

Q. I CAN’T FIND THE IMAGE I’M LOOKING FOR?
A. Not all our stock library is available as high res image downloads. New images are added regularly from our growing stock of over 30,000 current and historic images. For specific requests please feel free to get in touch via the 'Contact Us' button or tel: 01631 720434.

Q. WHAT ARE CONTACT SHEETS?
A. Click ‘select’ next to several images on a gallery page and click ‘Contact Sheet’ at the top of the page to view and print thumbnails of these images.

Q. CAN I COMBINE ORDERS?
A. You cannot combine orders using different registrations but the system will normally remember the contents of your basket after you have logged out. This should allow you to add to or modify your order on your next visit. This can be useful if you are composing a document over a period and haven't decided how many images you need.

Q.WHAT DO THE BUTTONS NEXT TO THE IMAGE DO?
A. 'Enlarge file' - makes your cursor into a magnifying glass which you hover over the image to see more detail. (Alternatively you can Click on the image to see it in a large pop-up window.)
'Show black and white version' - does as it says. Useful for tonal comparisons in page layouts to assess how an image will match your design aims.
'email file' - puts a small copy of the image in an email which you can send to yourself or a colleague. The image is sized to be useful for comping purposes and may be watermarked.
'Start slideshow' - opens a window to show all the images in the current gallery as a slideshow. You can adjust the speed at which the show runs.

Q. WHO ARE THIRDLIGHT?
A. Third Light Intelligent Media Server (IMS) is a Digital Asset Management company who provide the system which holds and distributes our images for downloading. They are accredited with Verisign for secure online payment transactions and you can view their registration when you reach the checkout page.

Last edit 13Feb2017 SJE

 

Photographs & Copy: Copyright Dennis Hardley Photography 2017. Digital Asset Management Software by Third Light